We are committed to creating a working environment where people can flourish and find the freedom to fulfil their potential. We are committed to developing peoples skills and have implemented a flightpath development programme to do this. Our flightpath programme ensures that our people get the right support from our talented leaders who can motivate, coach and lead by example.

We want Moorhouse Group to be the best choice for talented people. Our employees are the key to our success and a talented workforce will make Moorhouse Group stand out in a highly competitive marketplace and enable us to provide the best service to our customers.

Our 3 Key Principles

  • To care, assist and help ALL of our customers

  • To care, assist and help ALL of our employees

  • To grow our income, premium and client base


Moorhouse Group in Caerphilly continue to grow from strength to strength, we now require an experienced Key Account Development Manager with experience in Commercial Insurance.

  • Attract new business by identifying and exploiting opportunities in the local market
  • Work within your market or geographic area to ensure a robust pipeline of opportunities
  • Meet potential clients by growing, maintaining, and leveraging your network
  • Identify potential clients, and the decision makers within the client organisation
  • Research, promote new products and build relationships with new clients
  • Set up meetings between client decision makers and company’s practice leaders/Principals
  • Present new products and services and enhance existing relationships
  • Work with technical staff and other internal colleagues to meet customer needs
  • Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends
  • Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels
  • Ensure compliance with regulations and procedures as laid by the Financial Conduct Authority (FCA) by keeping up to date with all changes in the regulatory framework
  • Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales
  • Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators
  • Forecast sales targets and ensure they are met
  • Understand the company’s goal and purpose so that will continual to enhance the company’s performance

Professional Skills & Qualifications

  • Proven sales track record
  • Networking, communication and negotiating skills
  • The ability to build rapport
  • Time management and planning skills
  • Self-starter who is target driven and motivated
  • Motivation for Sales and closing skills
  • Consultative sales skills
  • Identification of Customer Needs and Challenges
  • Territory Management and Marketing Knowledge
  • Meeting Sales Goals

Salary dependent on experience


Moorhouse Group

SQL developers are responsible for writing specifications, designing, developing, installing, testing schemes, developing MI for Moorhouse Group Ltd. All packages developed should be tailored to match the client’s specific requirements.


SQL developers are responsible for writing specifications, designing, developing, installing, testing schemes, developing MI for Moorhouse Group Ltd. All packages developed should be tailored to match the client’s specific requirements. The final product should fulfil four key requirements.

  1. Usable – it must be fit for purpose and practical for end users
  2. Efficient – software must optimise performance and be cost-effective
  3. Reliable – the product must be dependable, not prone to faults and be easily maintained
  4. Flexible – the software should be able to evolve in response to changing demands.

We are looking for someone experienced in SQL and software application development, ideally, who has worked with open market Insurance software houses such as TGSL and Open G I.

Equally their experience in software data management should help identify issues, resolutions and specify solutions, along with having the ability to work with the necessary departments, across the organisation, to improve system work flow & schemes.


To liaise with:

  • Employees
  • All stakeholders
  • Line Managers
  • All Internal Departments

Principle Accountabilities

  • Create and maintain schemes and new applications in line with business requirements
  • Solid understanding of MI concepts and processes.
  • Experienced using MI tools such as Qlikview
  • Maintain and support existing applications used by a variety of clients.
  • Adhere to defined coding standards.
  • Test own work to ensure developed solutions meet requirements.
  • Work with colleagues to discuss solutions to problems and agree on techniques to be implemented.
  • Work with the Management Team to identify solutions to problems, to identify risks to the success of projects and to ensure business deadlines are met.
  • Complete and maintain any necessary documentation related to processes and procedures.
  • Ability to effectively plan and organise own workload in consultation with Line Manager to achieve and exceed service targets/standards.
  • Ability to communicate to all levels within the company regarding business issues and risks to your team.
  • Responsible for ensuring all projects / documents are checked in and out of source control, ensuring full versioning.
  • Daily communication via the Issue Tracking system for all work, updates, time logged, watchers, status changes.
  • Communicate to the systems and change manager of any resources required to perform their tasks.
  • In addition to the knowledge and skills that have been identified for your role, you will also be required to undertake additional duties and tasks if asked to do so by your manager.
  • Adhere to legal and legislative requirements.

Principle Skills

  • SQL Server 2008 (incl SSIS, SSRS onwards)
  • Experienced in stored procedures, complex joins, triggers, views.
  • Qlikview (QVD, QMS, Application building)
  • Complex Excel manipulation

Apply here


Moorhouse Group

Managing profitability & underwriting performance of the allocated products to deliver target loss ratio and presenting this effectively to capacity providers to maintain existing and secure new facilities.


  • Managing profitability & underwriting performance of the allocated products to deliver target loss ratio and presenting this effectively to capacity providers to maintain existing and secure new facilities.
  • To deliver Gross Written Premium targets on allocated products by maintaining a competitive market position, maximising product risk acceptance and coverage without compromising Underwriting performance


In your role you will communicate with all levels within the company across all departments.

Principle Accountabilities


  • Work closely with the Board of Directors to determine the Underwriting strategy and deliver target loss ratio & GWP
  • Monitor competitor activity and competitive position within market

Capacity management and insurer relations

  • Present to the Board and/or Capacity Providers on book performance and recommend improvements to deliver profitable book development
  • Ensure that Moorhouse Group Limited adhere to any profile restrictions as per Binder requirements, quota share/Re-insurance agreements
  • Communicate effectively with all stakeholders in both verbal and written communications internally and externally

Business development

  • Apply statistical techniques to interrogate data to understand underlying trends and identify any key changes/trends in account demographics providing recommendations to enable the business to exploit opportunities, enter new segments and develop new products that improve performance and broaden footprint
  • Work closely with the Product team to identify opportunities to drive improved performance 

Pricing Operations

  • Manage external relationships with software houses & data providers
  • Manage software house Master file maintenance
  • Manage and develop team competency and engagement on pricing activities 


  • Review Underwriting performance across all allocated products analysing all rating factors & distribution channels and presenting recommendations to enable the book to be profitably developed
  • Compile product change and pricing recommendations based on sound account & market analysis including documented supporting evidence and projected impacts on the wider business
  • Minimise premium leakage to mitigate risk of under-pricing and consequently poor underwriting performance


  • Compile ad hoc Management Information within given time constraints

Grade Related Accountabilities

  • Involvement with relationship building with Internal and External Teams
  • Identifying potential areas of improvement within the business and being proactive in offering solutions
  • Analysing department performance and provide proposals of how to improve
  • Liaising with other department to identify and improve working practices
  • Implementing change with Management team
  • Act as value ambassadors, leading by example to influence positive change in the behaviours of team members in line with values-based behavioural guidelines
  • Identify opportunities to provide learning and development support and / or drive development initiatives
  • Raise in a timely manner system issues that affect performance

Apply here


An exciting opportunity has arisen within our Contact Centre for energetic candidates to generate insurance leads from our existing and prospective client base. The candidates will require a good telephone manner, politeness, considerate, articulate and driven with the client’s interests at the forefront.

We are currently expanding our business in this area and we are looking for 6 lead generators to join our Flightpath Programme and work towards developing their careers within the Commercial Insurance Industry.

The role will include the following:-

The role of the Lead Generator is to obtain and collate accurate insurance renewal dates whilst updating client information and transferring customers that require insurance quotation to our sales team. Accuracy and a good telephone manner are essential for this role you will also require IT skills (internet and basic data entry). All other training will be given and you will be expected to have a genuine keenness to keep learning.

  • To take an active role in both team and self-development. To actively participate in driving forward best practice, our company values and act as a role model to other employees.
  • To gain renewal dates for the company, use negotiation skills and product knowledge to take every opportunity to gain additional dates for all our product range.
  • To manage and prioritise your workload effectively in order to meet performance expectations.
  • To validate all information stored on the system and collate additional information if required when contacting customers.
  • Arrange call backs and live transfers for customers that require a quotation for their insurance requirements.
  • Maintain a consistently high level of quality/ service in all your work in line with company compliance standards and act professionally at all times.
  • In addition to the knowledge and skills that have been identified for your role, you will also be required to undertake additional duties and tasks if asked to do so by your manager.


The role of the Commercial Account Manager is focused on generating and maintaining new and existing business relationships for the Moorhouse Group. To promote the Moorhouse Group and the products and services available, and increase the company’s market share through actively visiting clients.


To liaise with new and existing clients, to ensure you work with senior management effectively cascading information through a sound communication process.

Principle Accountabilities

  • To actively contribute to the development of the strategic direction of the organisation and to work collaboratively across the organisation to help achieve corporate objectives and foster an atmosphere of mutual support
  • Ability to effectively plan and organise personal sales activities in order to achieve and exceed agreed sales targets.
  • Plan and manage personal business portfolio / territory / business according to the market development strategy.
  • Ability to communicate to all stakeholders promoting a professional and positive image of company at all times.
  • Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimise quality of service, business growth, and customer satisfaction.
  • Respond to and follow up client enquiries using appropriate methods.
  • Liaise internally and externally using appropriate methods to facilitate the development of profitable business and sustainable development.
  • Attend and present at external customer meetings and internal meetings with other company functions necessary to perform duties and aid business development.
  • Sets high personal standards for achievement and shows determination to meet goals in the face of pressure or difficulties
  • Ensures effective cascade of local and business communications.
  • Has the flexibility to adapt to changes in the organisational environment and to sustain heavy work demands when necessary.
  • In addition to the knowledge and skills that have been identified for your role, you will also be required to undertake additional duties and tasks if asked to do so by your manager.
  • The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. Job descriptions should be regularly reviewed to ensure they are an accurate representation of the post.

By signing this role profile you are agreeing that you have read and understand the principal accountabilities of your role and the knowledge and skills that must be demonstrated for you to be deemed competent in your role.

It is a requirement of Moorhouse Group that its employees are aware of and conform to legislative and regulatory requirements when undertaking duties and representing the company both internally and externally.

Apply here


Are you looking for an exciting opportunity? Do you have experience of working in insurance? Are you looking to develop your career? If you answer YES, to any of the above, then we are looking for candidates like you.

Moorhouse Group has been trading since 1990 in the commercial insurance market. Our dedicated HR and Training team will FLIGHTPATH your career and development, to enable you to grow as we grow.Our Van New Business department is looking for experienced Insurance Executives who are responsible for gathering risk information and providing our prospective and existing customers with quotations based on the customer requirements and in line with industry regulations and our internal quality assurance criteria.

An Insurance Executive will handle range of products from commercial clients and provide key information on our products.

To generate sales from initial enquiries, utilising product knowledge and customer focused risk questioning.

Salary : TBA (Depending on Experience)

If your skills and experience match our criteria as per the advertised job description our HR department will contact you.


To apply for this position please forward a copy of your current CV along with a cover letter outlining your suitability for this role.

Career Flightpath -Testimonial

“I have been fortunate enough to have opportunities in Sales, Marketing and Corporate Account Handling before I became a manager 2 years ago. Having worked in other business within the same industry, I can honestly say that the one things I enjoy about working here more than anything else is the fact that you do get given a chance when you’ve earned it & the company is very committed to developing talent.”

Adam Gauci, Head of Existing Business