We work by the rule that honesty and integrity are the most important assets in any business. That’s why here at Moorhouse Group we want to make our customer experience an enjoyable one.
We will provide information free from jargon
Whether you’re purchasing a policy or facing a claim, fair treatment of customers is central to our culture.
Through using clear language that is free from jargon, we make it easier for customers to make informed decisions and understand what’s happening with their policy, from purchase, renewal and claims
We will always strive for customer satisfaction
We understand that not every business is the same and therefore made a decision early on to treat all of our customers as individuals. It’s this objective that keeps us striving forward to ensure that we give our customers the best possible service.
We will simplify process
Many of our competitors have complicated processes that make it harder for customers to contact them, update their information or simply make an enquiry. We believe in keeping it simple.
Our process will be as streamlined as possible to give you the best customer journey.